In the September Proceedings and on our website I announced how proud I was to be selected as Chief Executive Officer of our U.S. Naval Institute. Commencing with this issue, I will share with you what we are doing to serve the Nation, the Sea Services, and our members. We want our operations to be relevant, responsive, and transparent. For communications to be effective, we need to hear from you.
In my first 90 days, I have been doing a great deal of listening, asking questions, and listening some more. The entire staff is inspired by the energy, passion, and commitment so many have expressed in this wonderful professional association of ours. The member services group reports that many callers end their conversations by saying, “I am proud to be a member of the Naval Institute.”
Together with the USNI Board of Directors and with significant member involvement, we are undertaking strategic planning for the way ahead. Based on what we have learned so far, some things already are clear.
We need to improve our connection and the perceived “value” of membership with those who are serving in the Navy, Marine Corps, and Coast Guard today.