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  • ISBN/SKU: 9781591143574
  • Binding: Hardcover
  • Era:
  • Number of Pages: 562
  • Subject: Reference
  • Date Available: October 2009
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$44.50 List Price
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Full Description:

This all-new 5th edition of the venerable Service Etiquette cements the guide's reputation as the definitive resource of military protocol. International protocol experts Cherlynn Conetsco and Anna Hart have totally rewritten the book, expanding its scope and intended readership from military officers and military spouses to all levels of the military, government, and business professionals. With forty-plus years of collective experience, they are recognized masters in modern etiquette and civility.


Universally applicable, the new edition is a highly readable, multicultural courtesy and planning manual that provides entry-level professionals with a wealth of hands-on detail and vital skill sets.  To seasoned military leaders and corporate executives, it offers useful insights in refining social and business models for a diverse selection of both domestic and international constituencies.  Throughout the reference guide, Conetsco and Hart share fascinating insights, the latest official information, and modern civility advice.  They introduce new material covering international guest and host etiquette, including manners at the global dinner table, public use of personal electronic devices and email manners, and essential protocol during government ceremonies, business receptions, and high-profile visits.  They spotlight individual responsibilities, such as proposing toasts and navigating receiving lines, in detail.  Seating plans are included for conference rooms, auditoriums, and dining tables.  There are checklists and step-by-step scripts for organizing a Dining In or a Fallen Comrade observance.  For fast reference, the first page of each chapter includes a box listing key points covered.


Cherlynn Conetsco has more than twenty-five years of experience in curriculum design, coordination, and evaluation.  She created the highly acclaimed Attaché Spouse Program for the Joint Military Attaché School in Washington, DC, where she trained thousands of uniformed diplomats and family members selected for embassy duty.  A Certified Protocol Consultant (CPC), she is currently President of the International Association of Protocol Consultants and Officers (IAPC) in Washington, DC.


Anna Hart is the social director for the Brigade of Midshipmen and protocol adviser to the Commandant at the U. S. Naval Academy in Annapolis, Maryland. A Certified Protocol Officer (CPO), she is the first to develop and present their four-year officership protocol and etiquette training curriculum. As an entrepreneur, she has consulted and lectured in international diplomatic protocol, business etiquette, and professional image for thirty years.


Praise for Service Etiquette, 5th Edition

"Cherlynn Conetsco and Anna Hart are the ideal resources to serve as authors for this important book.  Their solid experiences, meticulous research, and up-to-date advice come to life in these pages.  Readers will achieve the peace of mind that comes with knowing they are doing 'the right thing' in a considerate, respectful, and honest way."
—Peggy Post, director of The Emily Post Institute and author of Emily Post's Etiquette, 17th Edition.
"These two brave authors have wrangled their advice on the giant, complicated subject of manners and protocol into a readable, enjoyable form for which they certainly deserve thanks. Representing the military world, they present solutions to every kind of global social dilemma. For example, when having a conversation with someone whose local culture restricts eye contact, they tell us to forget the eye contact. Instead, look the other person right in the neck. I love it."
—Letitia Baldrige, author of Taste, What Money Can't Buy
"Everyone needs to learn the basics of etiquette, and this is the indispensible guide—updated well for the new world."
—Laura Stavridis, author of Navy Spouse's Guide
"Service Etiquette is a monumental achievement.  Our gratitude goes to Cherlynn Conetsco and Anna Hart for being world-class keepers of the civility flame."
—P.M. Forni, Director, The Civility Initiative at Johns Hopkins, and author of Choosing Civility
Customer Reviews
1 Review
Average Customer Reviews
5.00 Stars
Wednesday, February 17, 2010
By: diplomat
Your book is fabulous! I gave a copy to my mother, father, and sister for Christmas. While my mother was visiting, one day she and I spent several hours on the couch reading our own copies at the same time. We laughed, we exchanged anecdotes, we reminisced. That time together in itself was a gift. I think the book is great! Clealy, so much work and research went into it. You have done a great job. It reads easily, is informative and interesting not to mention funny. Congratulations! When I write my foreign service officer friends now, I always include a standard paragraph about the book suggesting they buy it. It really is a useful reference book for people in the foreign service. I love the cover - very eye catching and elegant. I also have a copy on my coffee table in the office for colleagues, who may want to browse through it.


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